Refund policy

Refund Policy

We want you and your pet to be happy with every purchase. If something isn't right, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging
Accompanied by proof of purchase or your order number

How to Start a Return

To begin a return, please contact us at support@velmorapets.us with your order number and the reason for your return. If your return is approved, we'll provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as they may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery and include photos of the item and packaging. We'll arrange a replacement or issue a full refund at no additional cost to you.