Shipping policy

Shipping Policy

Thank you for shopping with Leo & Rex. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates

We currently offer FREE standard shipping on all orders within the United States, with no minimum purchase required.

Estimated Delivery Time

After your order ships, standard delivery generally takes 7–14 business days, depending on your location and the carrier's delivery schedule.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

As soon as your order ships, we'll send you a tracking number via email so you can monitor your package throughout its journey.

If you do not receive your tracking information within a few days after placing your order, please contact us.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:

Severe weather
Carrier delays
High shipping volumes
Customs or other unforeseen circumstances

If your order experiences a significant delay, we'll do our best to keep you informed.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Leo & Rex is not responsible for delays or lost shipments resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to help resolve the issue and determine the appropriate next steps.